I love pretty cups. I don’t know why, but I seem to always find a reason to buy new ones, no matter how hard it gets to find cabinet space for them. Tervis tumblers are some of my favorite cups to drink coffee out of on the go, and I take one with me every day on my way to work. Unfortunately, when you drink tea or coffee out of a clear cup like this, a film develops over time and makes your cup look grimy, no matter how much or how often you clean it.
That’s where my review of Tervis’ Guarantee Replacement comes in. I was a little skeptical of it at first, but I received my new cup in the mail today and couldn’t be happier with the process. I called their customer service number before submitting my request for replacement, just to make sure my cup’s “damage” qualified for replacement, which it did. The process is so easy!
If your cup has a grungy film like mine did (I wish I had a picture, but I don’t), it’s cracked, the seal is not functioning properly, it’s been distorted by heat, or the design malfunctions, you can have your Tervis tumbler replaced for free! All you have to pay for is the postage fee to return it to their warehouse.
If you fill out the Guarantee Replacement Form online, print it out, and send it with your damaged cup, you’ll have a brand new one in your hands in about 3-4 weeks. You can send it in a bubble envelope, and it only cost me about $3 to mail.
Because the cup I returned was part of the Fiesta Tervis collection, I had to choose the design I wanted as my replacement cup from one of the Fiesta options, but there were new designs available since I got my cup four years ago, and I loved being able to choose a new, more updated design.
What a great thing! The more you know…
Please note: This is not a sponsored post, I just wanted to share because it was such a positive experience and I love the company for both their quality and service.